Conflict Resolution - Prevent, De-escalate, Resolve
Speaker: Deborah Jenkins
Speaker Designation: Founder and CEO of HR Solutions, LLC
Speaker: Deborah Jenkins
Speaker Designation: Founder and CEO of HR Solutions, LLC
Behaviors like gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are creating unhealthy, unhappy, and unproductive work environments and proving costly to organizations. According to CPP, Inc., conflicts in the workplace cost American businesses billions of dollars. One increased expense is paid leave. Their research found that 25% of workers admitted that conflicts have caused them to call in sick to work at least once.
Conflicts negatively affect workers and cause managers to spend countless hours dealing with them. The Washington Business Journal calculated that managers spend an average of 25-40% of their time dealing with workplace conflict. Doing the math, for a 40-hour-a-week schedule, that is 43-69 hours per month. Wow!
Conflict comes in many shapes and sizes. It can be between you and another, between two of your employees or co-workers, or even involving customers and outside individuals. You will benefit by gaining general knowledge of how to spot conflict brewing, how to nip it in the bud best, and what to do if it gets out of hand.
Does it seem like there are conflicts brewing left and right? Do you see this too? We are not alone. Unfortunately, many business leaders realize this negative issue is in their doors.
Does workplace conflict take up a lot of your time and energy? Now is the time to give yourself, your leadership team, and all of your employees the tools to help minimize conflict.
Sign yourself and your team up today. You will be glad you did. Your managers will thank you. Your employees will thank you. When workplaces incorporate an anti-conflict culture using the PEKs principle, demonstrated patience, empathy, and kindness, the environment becomes a place to look forward to coming into.
Registering for this course will help you increase self-awareness around conflict behaviors and how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict, no matter what industry you are in. Learn some personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.
Participant will:
Conflict resolution is essential for preventing, de-escalating, and resolving disputes effectively. By addressing issues early and fostering open communication, conflicts can be minimized. When they arise, de-escalating tensions and guiding constructive dialogue leads to resolutions that benefit all parties, improving relationships, and collaboration, and creating a more positive and productive environment.
Deborah Jenkins has over twenty years of experience as an Accounting and Human Resources (HR) Professional. She has served in senior leadership roles as well as supporting businesses as a generalist, payroll specialist, training and development provider, and benefits administrator. The variety of industries she has contributed to spans the public, private and non-profit sectors. After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Human Resources Consultant, Workforce and Leadership Training and Development Presenter, Motivational Keynote Speaker and Executive Coach through her business, HR Solutions, LLC.
Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results. When Deborah is not working, learning, or volunteering her time, she enjoys hanging out with her family and friends, spending time outdoors with Mother Nature, and taking in the arts and entertainment offered in her home state of Montana and beyond.
